Frequently Asked Questions


Can I pick up my order from your warehouse?
Unfortunately, it is not possible to pick up orders from our warehouse.

Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Where do you deliver to?
We deliver to the UK, Europe and internationally. For a full list of countries please visit our Delivery section.

Which courier company do you use?
We use a large network of couriers to deliver goods from Daughter of the Soil to the UK, Europe and internationally. We choose the most appropriate courier depending on the size and weight of your order.


How do I make a purchase?
Once you have found an item, click on the ‘ADD TO BAG’ button on the product page. Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.Click on ‘PROCEED TO PURCHASE’ to complete your order.

What are your delivery charges?
Please see our Delivery section for full details of Daughter of the Soil delivery options and rates

What cards do you accept?
We accept payment by Visa, Mastercard, Maestro, Delta, Solo and American Express cards.


Can I change my order?
Once your order has been confirmed, it’s not currently possible for you to change it prior to dispatch. If you miss your chance, please email our customer service team, and they will tell you if anything else can be done.

Do I need to set up an account to place an order?
You can shop at Daughter of the Soil without creating an account. However, by registering with us you’ll be able to enjoy the following benefits.

Track your orders and review past purchases.
Request a return or exchange directly from your account.
Add sold out items and products you love to your Wish List.
Save your address and card details so you can shop even quicker next time.

Is it safe to order online?
We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts

Is my personal information kept private?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

Where is my order?
When your order is dispatched you should receive a confirmation email of dispatch. However, if you do not receive an email, it may have gone into the spam folder or may have been rejected by your security systems if our email was not added to your contacts. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours, though it can take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two. If you place multiple orders within a short period of time, your orders may be consolidated. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay once and we will send you a confirmation e-mail to advise there is more than one parcel.


Can I exchange an item?
Currently we do not offer product exchanges. Should you wish to return an item, follow our Returns procedure. A separate order should be placed for the product you wish to purchase.

Can I return the goods I have received?
Daughter of the Soil will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original resalable condition. Simply return the item/s to us in their original condition within 28 days of receipt following our Returns procedure.

Do I have to pay for return postage?
If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility. If the item you received is not what you originally ordered or an item is missing, please, contact us and we will then advise on how to return or received the correct item/s free of charge.

How long will it take to receive my refund?
Your payment for the goods will be refunded by Daughter of the Soil as soon as possible by the original or agreed payment method, no later than 14 working days after we have received the goods.

There is a damaged/wrong/missing item in my order.
If an item you ordered is damaged, incorrect or missing, please contact the customer service team immediately. Quote your order number, your name and order number, details of the problem and whether you require a refund or a replacement. We will then advise on how to proceed. Damages, defects, missing items or any errors not reported within 7 days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered free of charge. You will be asked to send back the damaged or wrong item in its original packaging, so please retain the goods.

What if I want to cancel my order?
Under the Consumer Contracts Regulations, you have the right to cancel your order within 7 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to cancel your order or return merchandise please see our Returns section.