Returns Policy

Cancellation

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website at daughterofthesoil.co.uk/helpwithin a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not open or use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Full details of how to return goods can be found in the RETURNS section. Additional Delivery Charges: same day and evening delivery charges will not be refunded if you cancel or return your order.

Returns Policy

Daughter Of The Soil will offer you a refund on unopened items returned to us within 14 days of receipt provided they are in their original re-saleable condition. To return items you will need the original dispatch note which details the item, without this the return will not be actioned.

You must return items in the original(new and unused) condition in the original packaging.All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed.

We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.Your statutory rights are not affected.To return by post contact our Customer Care team at [email protected] . The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Daughter Of The Soil is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:

Daughter Of The SoilReturns
Castle Hill House
12 Castle Hill Road
Windsor
Berkshire
SL4 1PD
United Kingdom

We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact our Customer Care team by emailing [email protected] as soon as possible. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible. Your statutory rights are not affected.

Exceptions to the Returns Policy

Gift cards/eVouchers/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty.


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