Terms and Conditions

General

These terms and conditions set out the basis on which you can use our website and place orders for items from Daughter of the Soil Limited hereafter known as Daughter of the Soil. By using our website, you are deemed to have understood and accepted these terms.
The supplier of the goods featured is Daughter of the Soil. Registered office address is Castle Hill House, 12 Castle Hill Road, Windsor, SL4 1PD. Registered company number is 9425291 (England and Wales). You may contact us at this address, by email at [email protected] or by phone on +44 1753 839 490. If you register your details with us, we may contact you for marketing purposes by email, mail or telephone with relevant product offers. We may also contact you for market research purposes.

Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected

If any information changes, we will tell you by updating these terms and conditions of sale. These terms and conditions are correct at the time of going to press. Nothing outlined will affect the statutory rights of the Customer.

Purchases

Purchases from Daughter of the Soil will be charged the day the goods are dispatched. Customers can pay for items as they are ordered by credit or debit card, eVoucher or PayPal. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Daughter of the Soil Ltd, we will not be liable for any delay or non-delivery of merchandise.

We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Discounts

Daughter of the Soil promotional eVouchers can only be used on our website at www.daughterofthesoil.co.uk. Only one eVoucher can be used per transaction and will expire after a single use. Once the expiry date has passed the code will expire. No credit or cash will be exchanged.

Orders and Contract Information

A contract is formed between Daughter of the Soil and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you nor at the point in time that you receive an email from Daughter of the Soil acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Daughter of the Soil or may be cancelled by you. Following formation of the contract, Daughter of The Soil shall continue to own any goods ordered until it has received payment in full from you.

Delivery

Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

Daughter of The Soil offers customers the following delivery options and charges:

(1) UK Standard: Usually 2 – 5 working days to any UK address including Channel Islands and Isle of Man. Allow up to 14 working days for delivery. Daughter of The Soil Limited reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.
(2) International: Standard Delivery Only – approximately 7-14 working days. Allow up to 21 working days for delivery. Any fees charged by customs are the sole responsibility of the customer.

Daughter of The Soil currently delivers to UK, European and International customers. We do not deliver to P.O. boxes. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed.

Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Daughter of the Soil is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

Processing

We will start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take additional time.

Once an order is processing, we are not able to stop it being dispatched, even if you email us to cancel your order immediately after placing it. In this case, we will be happy to assist you return your order once you have received it.

In the event that a product that you have ordered is out of stock, we will contact you immediately. If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation e-mail to advise there is more than one parcel.

Wrong Address/Corrections to Orders

We are not able to make address changes or corrections to orders once placed. If the delivery address provided by you at checkout is incorrect or incomplete, we are not responsible for the loss of your order. In the case your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. If you would like any additional information about deliveries to the UK or internationally, please email us at [email protected]

Cancellation and Returns

Daughter of the Soil will offer you a refund (excluding delivery fees) on unopened items returned to us within 7 days of receipt (we will allow international customers a period of 14 days to return items) provided they are in their original (new and unused) re-saleable condition. To return items you will need the original dispatch note which details the item, without this the return will not be actioned. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods. Your statutory rights are not affected. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty.

If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. Full details of how to return goods can be found in the RETURNS POLICY section of our website. Your statutory rights are not affected.

Prices

The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling.

Availability

All orders for products are subject to availability.

Complaints

If you have a complaint, please write to us at Daughter of the Soil Customer Care, Castle Hill House, 12 Castle Hill Road, Windsor, SL4 1PD or [email protected] We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Language

This information is supplied in English only and we will continue to communicate in this way during your agreement with us.

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Privacy

Our privacy policy, which sets out how we will use your information, can be found in the PRIVACY section of our website. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Security

Daughter of the Soil online ordering service is fully secure. We use the very latest industry standard Secure Sockets Layer (SSL) encryption technology to allow for the encryption of potentially sensitive information and to ensure absolute safety. Once you get to the payment stage, you will enter a secure area and your credit card details are handled by the highest security standards available. If you have any questions/comments regarding security, please do not hesitate to contact us at [email protected]

Intellectual Property

The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of Daughter of the Soil and are currently protected by UK trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property without our prior written consent.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by [business name] and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, [business name] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


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