Where is my order?

When your order is dispatched you should receive a confirmation email of dispatch. However, if you do not receive an email, it may have gone into the spam folder or may have been rejected by your security systems if our email was not added to your contacts. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours, though it can take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two. If you place multiple orders within a short period of time, your orders may be consolidated. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, you will only pay once and we will send you a confirmation e-mail to advise there is more than one parcel.

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Can I change my order?

Once your order has been confirmed, it’s not currently possible for you to change it prior to dispatch. If you miss your chance, please email our customer service team, and they will tell you if anything else can be done.

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Do I need to set up an account to place an order?

You can shop at Daughter of the Soil without creating an account. However, by registering with us you’ll be able to enjoy the following benefits.

  • Track your orders and review past purchases.
  • Request a return or exchange directly from your account.
  • Add sold out items and products you love to your Wish List.
  • Save your address and card details so you can shop even quicker next time.
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Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

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Is it safe to order online?

We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.

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