How long will it take to receive my refund?

Your payment for the goods will be refunded by Daughter of the Soil as soon as possible by the original or agreed payment method, no later than 14 working days after we have received the goods.

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Can I exchange an item?

Currently we do not offer product exchanges. Should you wish to return an item, follow our Returns procedure. A separate order should be placed for the product you wish to purchase.

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There is a damaged/wrong/missing item in my order.

If an item you ordered is damaged, incorrect or missing, please contact customer service team immediately. Quote your order number, your name and order number, details of the problem and whether you require a refund or a replacement. We will then advise on how to proceed. Damages, defects, missing items or any errors not reported within 7 days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered free of charge. You will be asked to send back the damaged or wrong item in its original packaging, so please retain the goods.

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Do I have to pay for return postage?

If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility. If the item you received is not what you originally ordered or an item is missing, please, contact us and we will then advise on how to return or received the correct item/s free of charge.

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What if I want to cancel my order?

Under the Consumer Contracts Regulations you have the right to cancel your order within 7 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to cancel your order or return merchandise please see our Returns section.

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Can I return the goods I have received?

Daughter of the Soil will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original resalable condition. Simply return the item/s to us in their original condition within 28 days of receipt following our Returns procedure.

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